Cancellation & Return Policy
Easy returns and transparent cancellation process
Our Return Commitment
Customer satisfaction is important to us. This Cancellation & Return Policy explains how you can cancel orders, request returns, and receive refunds for eligible products purchased through our platform.
1. Order Cancellation
You can cancel your order at any time before it is shipped. To cancel, please contact us using the contact details provided in the website footer. Once the order has been shipped, cancellation is no longer possible, but you may initiate a return after delivery if eligible.
2. Return Policy
- Return request must be raised within 3 working days of delivery.
- Product must be unused and unwashed.
- Original tags and packaging must remain intact.
- Returns are accepted only for damaged or mismatched products.
3. Non-Returnable Items
- Innerwear, lingerie and swimwear.
- Socks and cosmetics.
- Fragrances and personal care products.
- Products marked as "Non-Returnable".
4. Refund & Return Process
Returned items undergo quality inspection after receipt. If approved, we may offer a replacement or initiate a refund to the original payment method within 5–7 business days.
5. Product Condition Disclaimer
Some products currently available on our platform may belong to stock-lot inventory or excess stock. These products may have manufacturing years such as 2025, 2024, 2023, or earlier.
Certain products may be sold without manufacturer warranty. Packaging boxes may show signs of storage wear, sticker marks, repacking, or minor damage.
Product color, print, design, logo placement, and packaging may vary slightly from images displayed online. Customers are encouraged to review all product details, policies, and terms before making a purchase.
